Frequently Asked Questions

Ordering Information

Add to cart & checkout: Simply add to cart all the items you wish to purchase, and checkout!

Payment: Select preferred payment method.

  • PayPal and Credit Card Payments: You will be automatically redirected to PayPal/PayMongo page. Payment will automatically be credited and acknowledged, no need to send proof pf payment.
  • Bank transfers: You will receive an order confirmation email. Kindly transfer total amount due to any of the bank accounts listed, and send proof of payment via e-mail or our social media accounts. 
  • COD: You will receive an order confirmation email. Kindly prepare total amount due upon delivery of orders.

Shipping: We ship orders every Monday, Wednesday and Fridays. Shipping time will depend on shipping method and location. 

Receive order: Inspect all items received if order is correct. 

We are accepting bank deposit or online transfer payments through BPI, BDO and GCash. Credit card payments are accepted via Paypal and PayMongo. We also accept Cash on Delivery (COD)

Yes, you may! Simply shoot us a message on Instagram: @neetly.ph or email us at neetly.philppines@gmail.com

Returns

Orders should be inspected thoroughly upon receipt. Defective or damaged products should be reported within 24 hours of delivery. Reports beyond 24 hours will not be entertained. 

We will only replace defective or damaged products caused by materials quality or assembly process.

We do not refund products that are:

  • Damaged by shipment/delivery
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose
  • Obtained from a source other that neetly 

To initiate a return, or if you have questions regarding defective items, please email us at neetly.philippines@gmail.com or DM us on Instagram: @neetly.ph

Shipping

Metro Manila Shipping:

  • Customers may opt to book their own courier (1-2 days delivery) 
  • Free Shipping: on orders ₱2,500 and above
  • Express Shipping (1-2 days delivery): ₱180

Provincial Shipping:

  • Shipping fee will be based on total weight and will be computed at checkout 

Orders are shipped out every Monday, Wednesday and Friday (METRO MANILA & PROVINCIAL ORDERS). Orders placed over the weekend will be shipped Monday the following week.

Metro Manila: Cut-off for next day delivery is 10PM.

Provincial: Due to community quarantine restrictions, shipping time can range from 5 to 7 days. Tracking number for provincial orders are sent via email.